Return Policy at DidoDelivery

  1. Customer Satisfaction Guarantee:
    • At DidoDelivery, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a comprehensive return policy to address your concerns.
  2. Eligibility for Returns:
    • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Perishable items, such as food and beverages, may be eligible for returns or refunds if they are defective or do not meet quality standards.
  3. Initiating a Return:
    • If you wish to initiate a return, please contact our customer support team within [number of days] days of receiving your order. You can reach us through the DidoDelivery app or website, or by contacting our customer support hotline.
    • Provide details about the item(s) you wish to return, including the reason for the return. Our customer support team will guide you through the return process and provide instructions on how to proceed.
  4. Return Shipping:
    • In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving the wrong item or a defective product, we will cover the return shipping costs.
  5. Refund Process:
    • Once we receive and inspect the returned item(s), we will process your refund promptly. Refunds will be issued to the original form of payment used for the purchase.
    • Please note that it may take several business days for the refunded amount to reflect in your account, depending on the payment method and financial institution.
  6. Exceptions to the Return Policy:
    • Certain items may not be eligible for returns due to health and safety reasons or regulatory restrictions. These may include perishable goods, intimate or sanitary products, and personalized items.
    • Additionally, items that have been used, damaged, or altered after delivery may not be eligible for returns.
  7. Damaged or Defective Items:
    • If you receive damaged or defective items, please contact us immediately to arrange for a replacement or refund. We may require evidence of the damage, such as photographs, to process your request efficiently.
  8. Exchange Policy:
    • In some cases, exchanges may be offered for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to discuss available options.
  9. Customer Support:
    • Our dedicated customer support team is available to assist you with any questions or concerns regarding returns. We are committed to providing prompt and courteous assistance to ensure your satisfaction with our return process.