Policy at DidoDelivery
- Customer Satisfaction Policy:
- At DidoDelivery, customer satisfaction is our top priority. We are committed to providing exceptional service and ensuring that our customers have a positive experience with every interaction.
- We strive to meet and exceed customer expectations by delivering quality products, timely deliveries, and responsive customer support.
- In the event of any issues or concerns, we encourage customers to reach out to our support team for prompt resolution and assistance.
- Privacy Policy:
- DidoDelivery is dedicated to protecting the privacy and security of our customers’ personal information.
- We collect and use customer data only for the purpose of providing our services and improving the customer experience.
- We do not share or sell customer information to third parties without explicit consent, except as required by law or to facilitate the delivery process.
- Our full Privacy Policy is available on our website and outlines our data collection practices, security measures, and customer rights regarding their personal information.
- Quality Assurance Policy:
- DidoDelivery is committed to delivering high-quality products and services to our customers.
- We work closely with our partner restaurants, stores, and suppliers to ensure that products meet our quality standards and adhere to food safety regulations.
- Our quality assurance team conducts regular inspections and audits to monitor product quality, cleanliness, and compliance with industry standards.
- If customers receive products that do not meet their expectations, we will take appropriate measures to address the issue, which may include refunds, replacements, or credits.
- Payment and Refund Policy:
- Payment for orders placed through DidoDelivery is processed securely using trusted payment gateways.
- We accept various payment methods, including credit/debit cards, digital wallets, and cash on delivery (where available).
- Refunds may be issued in accordance with our Refund Policy, which outlines the circumstances under which refunds are provided and the process for requesting a refund.
- Customers can review our Payment and Refund Policy on our website for more information.
- Delivery and Fulfillment Policy:
- DidoDelivery strives to deliver orders accurately and on time to customers’ designated locations.
- We work with reliable delivery partners to ensure efficient and timely order fulfillment.
- Delivery times may vary depending on factors such as location, traffic conditions, and order volume. We provide estimated delivery times to customers at the time of ordering.
- If there are any delays or issues with delivery, we will communicate promptly with customers and make every effort to resolve the situation satisfactorily.
- Code of Conduct and Ethics:
- DidoDelivery is committed to upholding the highest standards of integrity, ethics, and professionalism in all aspects of our business operations.
- We adhere to applicable laws, regulations, and industry standards and conduct business with honesty, fairness, and transparency.
- Our employees, partners, and stakeholders are expected to conduct themselves ethically and responsibly and to treat others with respect and dignity.
- Any violations of our Code of Conduct and Ethics will be taken seriously and may result in disciplinary action, up to and including termination of employment or partnership.